Global Unified Communication Market Overview:
“The global Unified Communication Market size is expected to be worth around US$ xx Billion by 2021 from US$ X.xx million in 2031, growing at a CAGR of X.x% during the forecast period 2021 to 2031.”
The report offers in-depth insights, revenue details, and other vital information regarding the target market, and the various trends, drivers, restraints, opportunities, and threats till 2027. The report offers insightful and detailed information regarding the various key players operating in the market, their financials, supply chain trends, technological innovations, key developments, apart from future strategies, acquisitions & mergers, and market footprint.
The global unified communication market report has been segmented on the basis of application, deployment, vertical, and region.
Unified Communications, is a phone system that unifies separate modes of communication methods within a business. It is a combination of the phone system, video conferencing, voicemail, instant message, chat, fax, and more. Video conferencing and telepresence is a necessity in today’s global ecosystem.
In order to ensure better collaboration between the distant offices of different departments and institutions, unified communication helps in quick contact with customers or colleagues, delivering critical information on demand, duplicate communication with effective mobile and remote working which results in the smooth business process.
Factors such as the modifications in communications and application technologies along with its end-user trends such as mobility and Bring Your Own Device (BYOD) are driving the growth of the market.
Moreover, the need to support more connected and interactive customers through a wider range of communication channels to improve customer satisfaction, increase the value of business Intelligence obtained through customer touch points, customer become more technology savvy and accessible through mobile services to understand customer needs and target them with loyalty programs or new services to improve revenue are other factors expected to fuel the growth of the global unified communication market over the forecast period.
Increasing adoption of unified solutions in the various sectors across the globe is the ongoing trend observed, which is expected to support market growth in the near future. With the simplified deployments, companies can access unified communication and deploy it without adding complexity to their operations.
On-premise unified communication uses managed unified communication and Unified Communications as a Service which is likely to grow over the forecast period. Businesses are offering multi-channel support experience to customers by providing services based on customers’ choices such as voice, video, web chat, email, and mobile channels. As a result, customers are self-selecting channels based on personal preferences.
Even as video gains momentum as a high-touch channel, companies will continue to use web chat as the relatively low-expense way to initiate the customer experience from a website, triage that experience, and direct customers to other support resources and tools. However, challenges such as quick response or attention to increasing demand and accessing new markets for any small or medium-sized business may hamper the growth of the global unified market.
The North American market dominates the global unified communication market in terms of revenue. The market in the Asia Pacific is projected to have the fastest growth with the highest CAGR, owing to increasing adoption of cloud backup services and high internet penetration are expected to boost the growth of the global unified communication market.
Global Unified Communication Market Segmentation:
Segmentation on the basis of application:
- Unified Messaging
- IM and Presence
- Contact Centre
Segmentation on the basis of deployment:
Segmentation on the basis of vertical:
- Energy and Utilities
- IT and Telecom
- Public Sector
- Aerospace and Defense
Segmentation on the basis of region:
- North America
- Asia Pacific
- Latin America
- Middle East & Africa
Attribute Report Details Market Size Ask For Market Size Growth Rate Ask For Growth Rate Key Companies Ask For Companies Report Coverage Revenue analysis, Competitive landscape, Key company analysis, Market Trends, Key segments, Distribution Channel, Market Dynamics, COVID-19 Impact Analysis and more… Historical Data Period 2015-2020 Base Year 2022 Forecast Period 2022-2031 Region Scope North America, Europe, Asia-Pacific, South America, Middle East & Africa Country Scope United States, Canada and Mexico, Germany, France, UK, Russia and Italy, China, Japan, Korea, India and Southeast Asia, Brazil, Argentina, Colombia etc.Saudi Arabia, UAE, Egypt, Nigeria and South Africa Revenue in US$ Mn
- Aastra Technologies Limited
- Alcatel-Lucent S.A.
- AT&T Inc.
- Cisco Systems, Inc.
- Tata Communications Limited
- Hewlett-Packard Company
- International Business Machines Corporation
- Microsoft Corporation
- Siemens Enterprise Communications
- Verizon Communications
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