Global Unified Communication Market Trends, Applications, Analysis, Growth, and Forecast: 2018 to 2027
MarketResearch.biz delivers in-depth insights on the global unified communication market in its upcoming report titled, “Global Unified Communication Market Trends, Applications, Analysis, Growth, and Forecast: 2018 to 2027”. The global unified communication market is estimated to register a CAGR of X.X% in terms of value during forecast period 2018–2027. The report offers in-depth insights, revenue details, and other vital information regarding the target market, and the various trends, drivers, restraints, opportunities, and threats till 2027. The report offers insightful and detailed information regarding the various key players operating in the market, their financials, supply chain trends, technological innovations, key developments, apart from future strategies, acquisitions & mergers, and market footprint. The global unified communication market report has been segmented on the basis of application, deployment, vertical and region.
Unified Communications, a phone system that unifies separate modes of communication methods within a business. It is a combination of phone system, video conferencing, voicemail, instant message, chat, fax and more. Video conferencing and telepresence is a necessity in today’s global ecosystem.
In order to ensure better collaboration between the distant offices of different departments and institutions, unified communication helps in quick contact customers or colleagues, delivering critical information on demand, duplicate communication with effective mobile and remote working which results smooth business process.
Factors such as the modifications in communications and application technologies along with its end-user trends such as mobility and Bring Your Own Device (BYOD) are driving the growth of the market. Moreover, the need to support more connected and interactive customers through a wider range of communication channels to improve customer satisfaction, increasing value of business Intelligence obtained through customer touch points, customer becoming more technology savvy and accessible through mobile services to understand customer needs and target them with loyalty programmes or new services to improve revenue are other factors expected to fuel growth of the global unified communication market over the forecast period.
Increasing adoption of unified solutions in various sector across the globe is the ongoing trend observed, which is expected to support market growth in the near future. With the simplified deployments companies can access unified communication and deploy it without adding complexity to their operations. On-premise unified communication, uses managed unified communication and Unified Communications as a Service which is likely to grow over the forecast period. Businesses are offering multi-channel support experience to customers by providing service based on customers’ choice such as voice, video, web chat, email and mobile channels. As a result, customers are self-selecting channels based on personal preferences. Even as video gains momentum as a high-touch channel, companies will continue to use web chat as the relatively low-expense way to initiate the customer experience from a web site, to triage that experience and to direct customers to other support resources and tools. However, challenges such as quick response or attention to increasing demand and accessing new markets for any small or medium sized business may hamper the growth of the global unified market.
The North America market dominates the global unified communication market in terms of revenue. The market in Asia Pacific is projected to have fastest growth with highest CAGR, owing to increasing adoption for cloud backup services and high internet penetration are expected to boost growth of the global unified communication market.
Segmentation on the basis of application:
- Unified Messaging
- IM and Presence
- Contact Centre
Segmentation on the basis of deployment:
Segmentation on the basis of vertical:
- Energy and Utilities
- IT and Telecom
- Public Sector
- Aerospace and Defense
Segmentation on the basis of region:
- North America
- Asia Pacific
- Latin America
- Middle East & Africa
Particular Scope Region
- North America
- Rest of Europe
- Asia Pacific
- South Korea
- Rest of Asia Pacific
- Latin America
- Rest of Latin America
- Middle East and Africa
- South Africa
- Rest of Middle East and Africa
Actual Year 2017 Estimated Year 2018 Forecast Period 2018–2027 Revenue in US$
- Aastra Technologies Limited
- Alcatel-Lucent S.A.
- AT&T Inc.
- Cisco Systems, Inc.
- Tata Communications Limited
- Hewlett-Packard Company
- International Business Machines Corporation
- Microsoft Corporation
- Siemens Enterprise Communications
- Verizon Communications
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