Global Bot Services Market Analysis, Drivers, Restraints, Opportunities, Threats, Trends, Applications, and Growth Forecast: 2019–2028
“Global Bot Services Market Analysis Trends, Applications, Analysis, Growth, and Forecast to 2028” is a recent report generated by MarketResearch.biz. The global bot services market report has been segmented on the basis of service, deployment channel, mode, product type, end user industry, and region.
Global Bot Services Market: Overview
Bots is known as a virtual assistant which decrease need to talk with other human for any type of query resolution. To give proper solution in effective and fast manner and to fulfil the requirement of consumers these virtual assistant uses artificial intelligence technology. These bots are widely present on various web-sites to deal with customer in order to offer services and support to customer. These virtual assistant are available on skype, Facebook messenger, and also via SMS.
Global Bot Services Market: Dynamics
Increasing usage of bots in e-commerce website due to rising permeation of Internet and on-line services is a major factor expected to drive growth of the global bot services market. These bots are used in various applications such as to book movie tickets, flight tickets, hotel bookings, and restaurant booking. High adoption of bots owing to various benefits offered by the bot services is a factor anticipated to drive growth of the global bot services market. Growing utilization of Artificial Intelligence is another major factor expected to drive growth of the global bot services market.
Moreover, high adoption of these bots will result into reduced cost, as these offers virtual assistant and can eliminate need of human labor to do task online. This is a major factor expected to drive growth of the global bot services market. These bots are always online to provide answer to a query, and is able to manage multiple client at a time is additional factor estimated to drive growth of the global bot services market. Furthermore, AI-based bots are able to learn from interaction and has ability to update automatically is a factor anticipated to drive growth of the global bot services market.
However, lack of knowledge about virtual bots and need for lifetime maintenance are major factors expected to hamper growth of the global bot services market.
Global Bot Services Market: Segment Analysis
Among the service segments, the platform segment is expected to account for highest revenue share in the global bot services market. Increasing number of services offered by various small and medium organizations over the Internet is a factor expected to drive revenue growth of this segment.
Among the deployment channel segments, the social media segment is anticipated to account for highest revenue share in the global bot services market. Technological advancement and improved user management on the Internet are factors expected to drive revenue growth of this segment.
Global Bot Services Market: Region Analysis
North America market is expected to account for highest revenue share in the global bot services market. Presence of well-established key players in countries in this North America, high adoption of this technology in countries in this region especially Canada and the US is major factor expected to drive growth of the global bot services market in North America market.
Global Bot Services Segmentation:
Segmentation by Service:
Segmentation by Deployment Channel:
- Contact Centre & Customer Service
- Social Media
- Mobile Applications
Segmentation by Mode:
- Text and Rich Media
Segmentation by Product Type:
- Voice Assistant
- Chat Bots
- Smart Speakers
- Natural Language Processing
Segmentation by End User Industry:
- Banking, Financial Services, and Insurance (BFSI)
- Retail & E-commerce
- Media & Entertainment
- Travel & Hospitality
- Real Estate
Segmentation by Region:
- North America
- Latin America
- Asia Pacific
- Middle East & Africa
Particular Scope Region
- North America
- Rest of Europe
- Asia Pacific
- South Korea
- Rest of Asia Pacific
- Latin America
- Rest of Latin America
- Middle East and Africa
- South Africa
- Rest of Middle East and Africa
Actual Year 2019 Estimated Year 2020 Forecast Period 2020–2029 Revenue in US$
- Oracle Corporation
- Facebook Inc.
- Google LLC
- Amazon Web Services Inc.
- Microsoft Corporation
- International Business Machines Corporation
- Astute Solutions
- Nuance Communications Inc.
- CogniCor Technologies S.L.
- Creative Virtual Ltd.
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