Global Customer Communication Management (CCM) Market Analysis, Drivers, Restraints, Opportunities, Threats, Trends, Applications, and Growth Forecast: 2019–2028
“Global Customer Communication Management (CCM) Market Analysis Trends, Applications, Analysis, Growth, and Forecast to 2028” is a recent report generated by MarketResearch.biz. The global Customer Communication Management (CCM) market report has been segmented as per solutions, deployment, enterprise size, end-use industry, and region.
Global Customer Communication Management (CCM) Market: Overview
Customer communication management (CCM) is a software which permits companies to manage customer interactions through various communication channels such as email, text messages, printed documents, and webpages. CCM is an advanced derivative of the enterprise content management technology and customer communication management systems simplify and automate document-related business procedures in order to raise business efficiency and performance. The various benefits associated with this software including improving services, keeping customers informed, and others.
Global Customer Communication Management (CCM) Market: Dynamics
Increasing adoption of customer communication management solutions among various enterprises across the globe and a rising requirement for automation in different customer engagement activities in many industries are major factors expected to fuel growth of the target market. In addition, customer communication management software permits organizations to build more productive and profitable relationships with the customers and also helps to interact with their clients through several distribution channels. These are some factors projected to fuel growth of the global customer communication management (CCM) market over the forecast period.
Rising technological advancement in the customer relationship management among various industries such as BFSI, government and utilities, hospitality and travel, healthcare, e-commerce and retail, and others across the globe is another factor expected to propel growth of the global market. In addition, growing demand for interactive, on-demand, and batch customer communication solutions across the globe among many vertical is another factor forecasted to fuel growth of the global market during the forecast period.
Furthermore, rising organizations focus on to deliver the best service to the customers using CCM software with less labor cost and increasing technological advancement in customer relationship management among various enterprises across the globe. These are among other factors forecasted to proliferate growth of the target market in the near future.
However, the key factor projected to hamper growth of the global customer communication management (CCM) market includes data security issue.
Global Customer Communication Management (CCM) Market: Segment Analysis
A growing number of enterprises in developed and developing countries resulting in increasing demand for customer communication management software primary factor driving revenue growth of the software suite segment among the solutions segments.
Among the deployment, the cloud-based segment is forecasted to register substantial growth in the global customer communication management (CCM) market, owing to the high adoption of cloud-based CCM software across the globe.
Global Customer Communication Management (CCM) Market: Region Analysis
The CCM market in North America and Europe regions are projected to account for major share in terms of revenue, owing to high adoption of customer communication management solution and high preference of key players in the countries such as Canada, US, Italy, UK, France, and Germany in these regions. The market in the Asia Pacific is expected to register significant growth in the global market, owing to the rising number of key players and expanding IT industry in countries such as India and China in this region. In addition, rising demand for innovative communication technologies from various industries in many countries in the Middle East & Africa and Latin America regions.
Global Customer Communication Management (CCM) Market Segmentation:
Segmentation by Solutions:
- Software Suite
- Managed CCM Services
- Other services (Integration, Consulting, and Maintenance)
Segmentation by Deployment:
Segmentation by Enterprise Size:
- Small and Medium Enterprises
- Large Enterprises
Segmentation by End-use Industry:
- Banking, financial services and insurance (BFSI)
- IT and Telecom
- E-commerce and Retail
- Hospitality and Travel
- Government and Utilities
- Others (Entertainment and Media, Education)
Segmentation by Region:
- North America
- Asia Pacific
- Latin America
- Middle East & Africa
Particular Scope Region
- North America
- Rest of Europe
- Asia Pacific
- South Korea
- Rest of Asia Pacific
- Latin America
- Rest of Latin America
- Middle East and Africa
- South Africa
- Rest of Middle East and Africa
Actual Year 2017 Estimated Year 2018 Forecast Period 2018–2028 Revenue in US$
- Adobe Inc.
- Cincom Systems Inc.
- Doxee S.p.A. C.F.
- Ecrion Software, Inc.
- GMC Software AG
- Newgen Software Technologies Limited
- Open Text Corporation
- Oracle Corporation
- Smart Communications
- ZOHO Corporation
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